Jobs

Front of House Manager

In this role, you will be responsible for executing a top notch experience for customers visiting Throwback Brewery, as well as all front of house operations. We see you acting as the ultimate coach / player – setting the example by doing – illuminating that Throwback is a fun, hardworking environment made better by teamwork.

The role requires strong customer service, communication, and leadership skills. It requires the ability to calmly and smoothly resolve conflict (with both staff and customers), and it necessitates lots of energy, given the high pace of our work environment. As one of the primary faces of Throwback Brewery, we will need you to embrace, understand, and share our story, including our mission to create locally-sourced beer, our passion for sustainability, and our belief that kindness matters. We are seeking a genuinely kind and positive person who takes pride in their work and enjoys leading and coaching teams.

Key Responsibilities

• Leadership: Take complete ownership of the Front of House– coaching, motivating, inspiring, and supporting staff in an encouraging manner, which includes giving direction, demonstrating our values in action, setting goals and acknowledging achievements, as well as identifying areas in need of improvement. Your team should look up to you, and want to follow your lead.
• Interdepartmental Collaboration: Collaborate with owners, marketing, farmers, brewers, and kitchen to create a unique, welcoming, and inclusive guest experience.
• Staffing: Create and communicate weekly FOH schedules. Identify holes in staffing needs and fill vacancies as needed via hiring new staff or training existing staff.
• Training: This position requires the proper onboarding of new hires, organizing of training sessions, and hands-on mentoring.
• Problem Resolution: Smoothly resolve conflicts (customer complaints, staff issues or disputes) with patience and kindness. Communicating concerns to the owners in a timely, productive, and professional manner is key.
• Operations: Ensure that all Throwback Standard Operating Procedures are understood and followed. Responsible for maintaining an inventory of the bar and FOH items, as well as ordering/purchasing needed items in a timely manner to ensure we are always well stocked. 
• “Cocktails” Program: This position is responsible for crafting a seasonal beverage menu that can be easily executed by staff.
• Events and Large Parties: Manage requests for small events and larger parties, which includes responding daily to customer questions across all channels, including email and phone. 

• Front of House Maintenance: Ensure that our restaurant and beer garden are clean and welcoming to guests.

Qualifications:

• At least 2 years of prior management experience in a restaurant or brewery setting.
• Desire to honor our values and work as a team player.
• Thorough knowledge of craft beer styles and an understanding of the brewing process.
• Excellent customer service skills, communication skills, and the ability to resolve customer concerns in a timely and positive manner.
• Ability to work independently, but also to lead a team with thoughtfulness, equity, and kindness.
• Resourcefulness and independent problem solving skills. 

Days/Hours: Wednesday-Sunday averaging 40+ hours per week. Nights and weekends required.

To apply, please send a resume and letter of interest to  info@throwbackbrewery.com.